Casino Great Canadian Toronto: Visitor FAQ

What's the cancellation policy for a hotel booking made directly through the property?Cancellation windows vary by rate type, with flexible rates typically allowing a free cancellation up to 24 to 48 hours before arrival. Non-refundable rates carry stricter terms and may not be cancellable at all once booked. Checking the specific policy at the time of booking avoids any confusion if plans change.

Can I manage my hotel booking or check my rewards balance from my phone?Yes, most of what you'd otherwise do at a desk or kiosk is available through the Great Canadian Casino app, including checking your rewards balance and viewing active promotions. Hotel bookings made directly through the property can usually be reviewed the same way, though changes sometimes require a call to the front desk. Notifications through the app also flag upcoming shows or events tied to your loyalty tier.

Is the property open to visitors who aren't from Ontario or Canada?Yes, out-of-province and international visitors are welcome as long as they meet the minimum age and aren't subject to self-exclusion or a property ban. Valid government-issued photo ID works for entry, whether it's a country license, a passport, or another form of ID. Currency exchange isn't offered on-site, so bringing CAD or a card that handles conversion automatically makes transactions easier.

Does Casino Great Canadian Toronto offer gift cards?Yes, gift cards are available for purchase at guest services and can be used across dining, hotel stays, and select retail on the property. They don't apply directly to slot or table wagers, since gaming credit works through a separate account system. Balances can be checked at any guest services desk without needing the original purchase receipt.

Are pets allowed anywhere on the property?The hotel offers pet-friendly rooms for an additional fee, though pets aren't permitted on the casino floor, in the theatre, or in most dining areas. Service animals are the exception and are welcome throughout the property under standard accessibility rules. Checking pet policy details ahead of a stay avoids any surprise at check-in.

Can I buy a hotel and show package instead of booking each separately?Bundled packages combining a hotel night with a ticket to the Great Canadian Casino Resort theatre show up occasionally, though they're not always available for every date on the calendar. Booking each piece separately guarantees availability, while checking for a bundle afterward sometimes saves money if one exists. Package pricing and availability change based on which show and which weekend you're targeting.

What happens if I lose an item somewhere on the grounds?Guest services handles lost and found for the entire property, including the casino floor, hotel, theatre, and racetrack areas. Reporting a lost item as soon as possible improves the odds of it turning up, especially on busy event nights. Items are typically held for a set period before being logged as unclaimed.

Does the casino at Great Canadian Toronto offer any accessibility accommodations?Yes, the property includes accessible parking, wheelchair-accessible entrances, and accommodations throughout the gaming floor, hotel, and theatre. Staff at guest services can arrange additional support on request, including accessible hotel rooms. Accessibility features extend to the racetrack grandstand as well, not just the casino floor.

Is Wi-Fi available throughout the property?Yes, complimentary Wi-Fi covers the casino floor, hotel rooms, and common areas throughout the resort. Connection details are posted at guest services and in hotel rooms for anyone who needs the network name and password. Coverage extends to the theatre lobby as well, though signal strength inside the show room itself can vary.

How far in advance do tickets for bigger shows usually go on sale?Major touring acts and any Great Canadian Casino Resort Toronto concert with high demand typically announce and open ticket sales weeks ahead of the date. Loyalty members often get early access before the general public sale opens. Smaller comedy or tribute shows tend to have tickets available closer to the event itself.

Find Everything About Casino Great Canadian Toronto Before Visiting

Find Everything About Casino Great CanadianToronto

Find Everything About Casino Great Canadian Toronto Before Visiting

Find Everything About Casino Great CanadianToronto